Legal documents are long because they have to cover every edge case. Most of it doesn't apply to you. Here's what actually matters:
We don't sell your data. Ever. To anyone. We record which pages you open and what you click on, because that is how we find out which parts of this are confusing. We don't attach your name or your account to those records. Today that holds for everyone, including the people who agreed to it, and the reason is a defect we describe below rather than a choice we made. No advertising cookies, no fingerprinting, no third-party trackers. You own your personal data. Ask us to delete it anytime. We will, completely. We use transaction data from official sources. We don't fabricate numbers. Realila is a research tool. Decisions made using it are yours — we inform, we don't advise. If something changes that affects you, we'll tell you directly. We won't bury it in a policy update.
That's it. The rest of this document is legal framework that protects both of us — mostly against people who aren't you.
Have a question about anything here? Ask Lila, or write to us at care@realila.com
Legal documents exist to protect against bad actors — people who misuse data, abuse the platform, or act in ways that harm others in the community. They are not here to trap genuine users or create obligations that don't serve you.
If you are using Realila honestly — to research property, make better decisions, or serve your clients well — these terms will never be relevant to you in any meaningful way. We wrote them because we had to. We built the product because we wanted to.
Everything you personally create on Realila belongs to you. But not everything uploaded to Realila is yours to take — and that's worth being clear about.
What you own:
Personal content only you could have created — interior photos of your home, your personal documents, your CRM records, your client notes, your Lila conversations, your financial calculations. These are yours. Export them, delete them, or take them elsewhere anytime. No questions asked. No penalties. No conditions.
What belongs to the community:
Floor plans, project information, building data, transaction records, and other publicly available information remain in Realila for the benefit of everyone. A floor plan published by a developer is public information — uploading it to Realila contributes it to the community, it doesn't transfer ownership to the uploader. This is how shared knowledge works honestly.
The test we apply:
Could any member of the public have obtained or created this content without special access? If yes — it stays for the community. If no — it's yours to take.
Exporting your data:
We'll package your personal data and content in a clean, usable format whenever you ask. Once it leaves Realila, it exists outside our infrastructure — we have no visibility into or control over third-party platforms you choose to move it to. We recommend understanding the terms of wherever you take it next.
When you share publicly:
If you choose to share personal content within Realila's community or public-facing features, that content may have been seen, saved, or referenced by others. If you later ask us to remove it, we will — completely, from our systems, immediately. But we cannot recall what others have already seen or saved outside our platform. We will always do our part. Beyond our walls, we cannot make promises we cannot keep.
Why we built it this way:
Platforms that trap users with their own data aren't earning loyalty — they're manufacturing it. We'd rather earn it honestly: by being genuinely useful, every time you come back.
Realila is a property research and decision-support platform. It provides access to transaction data, policy calculations, and AI-assisted research.
Realila is not a licensed real estate agency. It is not a financial adviser. It is not a valuation firm. It is not a legal service. Nothing on Realila constitutes professional advice of any kind. All decisions made using information from Realila remain the sole responsibility of the user.
Our methodology is always explainable. Tap any number Realila generates and you'll see exactly how it was derived — which data was used, what rules were applied, what was included and excluded. We don't hide behind proprietary algorithms. The data is public record. The calculations follow published policy rules. You deserve to see the working.
Usage records, with or without an account:
We record the pages you visit and the actions you take. Each record holds the page path, the name of the action, and details of the thing you interacted with: the visible text of a button, its label, the size of your browser window, how long you spent on the previous page. These are individual records of individual actions. They are not aggregate, and calling them aggregate would be untrue.
There is one case in which we currently do not record them at all, and it is the case where you have agreed to be identified. The next section says so in full. We would rather you read it than discover it.
We keep them because they are the only way we find out which parts of this product are confusing, and which tools nobody uses.
What is attached to those records:
Nothing that identifies you. Not today, and not for anyone.
If you have not agreed, whether because you said no, because you are signed out, or because we have not asked you yet, your actions are recorded and nothing is attached to them: no account, no session, and nothing that joins one record to the next. You are counted without being followed. That is what we intend, and it is what happens.
If you have agreed, what is meant to happen is that your account and a session identifier are attached, so that we can see one person's path through the product. On 10 September 2026 we measured what actually happens, and it is not that. The database refuses the record outright. The column meant to hold your account points at our table of professional profiles rather than at sign-in accounts, and the two use different identifiers for the same person, so the value the site supplies can never be one the database accepts. We attempted the exact write the site performs, carrying a real account identifier, and it was refused. The same write carrying nothing identifying succeeded.
Records are sent in small batches, and whether to attach an account is decided once for the whole batch. So the refusal does not discard one record. It discards the batch, including the records in it that carried nothing identifying at all. Neither the site nor the database reports the failure to anyone, which is why this was found by measuring rather than by noticing.
Stated plainly, rather than left to be worked out: if you are signed in and you have agreed to analytics, your usage records are currently discarded, not stored. Agreeing causes less to be recorded about you, not more. One person on this platform has agreed to analytics so far. We are telling that person, and you, before we fix it rather than after.
We are not fixing it in this document. The repair changes how the database is built, there is more than one defensible way to do it, and that choice gets made deliberately. What we can do today is stop telling you that something works when we have measured that it does not.
Before 9 September 2026 we did not honour the consent distinction at all. We attached an identifier to usage records whether or not the person had agreed. We have stopped, and we have stripped those identifiers from the records we already hold rather than deleting the records, so the counts stay honest and the people do not stay in them.
With an account:
Your email address, and any information you choose to provide. We use this to personalise your experience and improve the product. We do not share this data with third parties for advertising or commercial purposes.
Payment data:
Processed securely through our payment provider. Realila never stores your card details.
SingPass verification (coming soon):
Personal details retrieved via MyInfo are used at the point of verification only and are not retained by Realila.
To provide and improve the Realila platform. To count how the product is used, in the way described above, so we can fix what is confusing. To personalise your experience where you've chosen to sign up. To communicate with you about your account or material changes to the platform. To detect and prevent abuse.
Nothing else.
You have the right to access the data we hold about you, correct inaccurate data, delete your account and all associated data, and withdraw consent at any time.
To exercise any of these rights, contact us at care@realila.com or ask Lila to connect you with our team.
We don't use tracking cookies. We don't use advertising cookies. We don't send anything to a third-party analytics service. The usage records described above are our own, and they stay with Realila. A session identifier is generated in your browser's memory while the tab is open. It is never written to your device and never survives a reload, and as described above it is not currently attached to any record we keep.
The only cookies we use, if any, are strictly functional — keeping you logged in, maintaining your session. Nothing else.
If we make changes that materially affect your rights or how we handle your data, we will notify you directly — by email if you have an account, or by a clear notice on the platform. We will not bury material changes in a routine policy update.
Minor clarifications and non-material updates may be made without notice. The current version is always available on this page with a version date.
These terms are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.
Edwin Goh founded Realila and is a practicing Singapore property agent. This is a real question worth answering directly.
Does Edwin have premium features other agents don't have?
No. Same feature set as everyone.
Can Edwin see your clients?
No. His agent account is governed by the same database rules as every other agent. He sees only his own clients.
Does his account get special treatment from abuse detection or platform rules?
No. If his account breaks the rules, the same enforcement applies. No whitelist. No founder exception.
What can he see as the platform founder?
Aggregate usage data — how many queries run, which features are used, platform health. No individual client records. No contact details. No one agent's competitive information.
How do we prove this?
Every data access on the platform is logged in an append-only audit trail — timestamped, immutable. The database rules that enforce data separation are readable by any auditor. If you or any authority ask for evidence — it exists. Architecture, not assertion.
Realila accumulates aggregate platform signals — search patterns, feature usage, system health. We are transparent about this.
These signals have one purpose: improving the platform and serving users better. That is all.
They are never used for competitive advantage by Edwin, any Realila staff member, advisor, investor, shareholder, or partner in the property market.
Two categories. Two rules.
Platform signals — what features are used, where data gaps are, how the platform is performing. Realila internal only. Used to build and improve. Never shared externally.
Market intelligence — demand hotspots, price trends, buyer signals, area velocity. This is what makes agents sharper. Every genuine user gets this on equal terms. Edwin operating as an agent has no earlier, deeper, or faster access than any other agent. Same data. Same signals. Same timing. A fair fight.
The community's collective intelligence belongs to the community. Realila returns it amplified. It does not extract it for insiders.
This is a governance commitment recorded in Realila's founding Charter — binding on all stakeholders. Not a personal promise.
Realila Labs Pte. Ltd.
UEN: 202609726K
Singapore
care@realila.com
Last updated: September 2026
Version 1.2
This page exists alongside our plain-language guide — How Lila Works